FAQ

You can go to our website www.orionstarsonline.com and either scan the QR code, or you can click on the link. Then you will be able to download the app.

You will need to go to a store that offers this software. That operator will be able to set up your account and give you your login credentials. You can also fill out the player form on our website and you will be contacted by a store to play.

The store operator that set up your account will be able to add points to your account.

Check your network connection. WiFi will show that you have full connection to the network, but your network can still be slow or fading in and out. If using your data plan with your cellular service, make sure you have a good signal. You can be kicked out of games if you do not have a good connection.

Sit down at a table. A password will be generated. Give that password to your friends. Your friends will then sit at the table and must enter that password in to be able to join

Get a password from the hosting party. Sit at the private table and enter in the password given.

When you bind your device it adds more security. When you select bind, your account can only be played on that device. That way somebody doesn’t look over your shoulder while you type in your password and try to use your account. If you get a new phone and you didn’t unbind your account, your account holder has the ability to unbind it for you.

To qualify for bonuses or community prizes you must be actively playing. Sitting in a room or table not playing does not make you eligible. 

When you win a jackpot, there will be a pop up asking you to claim your jackpot. If you do not claim your jackpot, it will not go away until you do. If you do not see it, log out and log back in. The claim window will pop up every time you log in until you claim it.